Log in
Have an Account?
Log in to check out faster.
Cancellations, Returns, and Exchanges After Ordering
■ Order Cancellations and Changes
For all items sold on our online store, we cannot accept returns, changes, or cancellations for customer-related reasons. Input errors and duplicate purchases on the customer's part are also considered customer-related reasons. Please review your order carefully before purchasing.
However, in cases where the size does not fit, we accept a size exchange only when the conditions stated in "Size Exchange" below are met.
※ This also applies to duplicate purchases caused by a customer's own assumption that an order "did not go through" — cancellations, changes, exchanges, and returns cannot be accepted in such cases as a rule. If you are unsure whether your order was placed, please do not decide on your own; please contact the store to confirm.
■ Cooling-Off Period
Our online sales are mail-order sales initiated by customer access, and are therefore not subject to the cooling-off system. Please understand this before purchasing.
Reference: National Consumer Affairs Center of Japan
■ Returns Due to Product Defects
We do not accept returns of non-returnable items for customer-related reasons. However, in the case of a return caused by our own fault as described below, and provided the returnable conditions are met, we will offer one of the following at no monetary cost to the customer: a return and refund, an exchange for the same item, or an exchange for a replacement item.
・An item different from the one ordered was delivered.
・There is a significant discrepancy between the product description and the actual condition of the item.
・A significant defect in the item can be confirmed.
If your case falls under our fault, please submit a defect claim via the Contact page within 7 days of delivery, counting the delivery date as day 1. Our team will then guide you on the return/exchange process. (Example: if your item is delivered on May 1, please submit the defect claim by 23:59 on May 7.)
In addition, please return the item within 7 days, counting the day we provide return instructions as day 1. If the item is not returned within this period, we may close the case. Please understand this in advance.
Furthermore, even in cases of our fault, returns cannot be accepted if any of the following apply:
・You do not contact us and submit a claim within 7 days of delivery (counting the delivery date as day 1).
・You do not return the item within 7 days of the day we provide return instructions (counting that day as day 1).
・The item has been used, altered, washed, or dry-cleaned.
・Product tags and labels have been removed.
・The returned item (including, but not limited to, the box and accessories) is damaged, soiled, lost, or otherwise deteriorated compared to its condition at the time of the claim.
・The item carries an odor.
・For items where the packaging forms part of the product, the packaging has been opened.
・Underwear, swimwear, socks, and other items that directly touch the skin; cosmetics and other hygiene products; grab bags; figures; magazines; items for which gift wrapping was used; or items whose sales page on this site states "Returns, exchanges, and cancellations other than for defective products cannot be accepted."
※ Upon delivery, please check promptly for any defects.
※ For refund handling, a refund will be issued upon the return of the defective item.
■ Size Exchange
Only in cases where the size of a purchased item does not fit, and provided all of the conditions below are met, we accept an exchange for a different size of the same item. If you are unsure about sizing, please review the size chart on each product page before purchasing.
To request an exchange, please contact us via the Contact page within 7 days of delivery, counting the delivery date as day 1. Our team will then guide you through the exchange process. (Example: if your item is delivered on May 1, please contact us by 23:59 on May 7.)
【Conditions for Size Exchange】
・Available only to customers residing in Japan.
・Limited to an exchange for a different size of the same item. Exchanges for a different color or a different item cannot be accepted.
・One exchange per order.
・Available only when the requested size is in stock. If it is out of stock, neither an exchange nor a refund can be offered.
・Available only when you contact us within 7 days of delivery, counting the delivery date as day 1.
・The item must be unworn and unwashed, with product tags and labels still attached.
・Return shipping is paid by the customer (cash-on-delivery is not accepted; shipping must be prepaid). We cover the shipping cost of sending the exchanged item.
A size exchange cannot be accepted in the following cases:
・The item has been used, altered, washed, or dry-cleaned.
・Product tags or labels have been removed.
・The item carries an odor (perfume, smoke, household smells, etc.).
・The returned item is damaged or soiled compared to its condition when shipped.
※ The exchanged item will be shipped after we receive the returned item and confirm its condition.
※ For customers residing outside Japan, we do not offer size exchanges due to shipping costs and other constraints. If you have any questions about sizing, please contact us before purchasing.
■ Items That Cannot Be Shipped Due to Incomplete Addresses
To prevent fraudulent orders, we generally cannot accept changes of address after an order is placed. Based on the shipping carrier and tracking number stated in your shipping notification email, please contact the carrier's responsible branch yourself to request an address change.
If, however, a clear error is found in the address you entered (for example, the street number is entirely missing) and the item cannot be shipped, please send us an address change request via the store's contact form within 20 days, counting the day we email you about the incomplete address as day 1.
If we cannot confirm your request after the deadline, or if you do not check the email, we will cancel the order and issue a refund. Please understand this in advance. In this case, the refund will be processed according to the payment method used at the time of purchase.
■ Reshipment of Items
If, due to a customer's own fault as described below, an item is returned to the shipping origin warehouse by the carrier after dispatch, we generally cannot reship the item.
・Incomplete address (no street number entered, no room number entered, address changed due to relocation, etc.)
・Name mismatch (the name shown at the delivery address differs, etc.)
・Extended absence (the carrier's designated holding period has passed, etc.)
However, we will arrange reshipment only if you send us a redelivery request via the store's contact form within 20 days, counting the day the item is returned to the warehouse as day 1.
Please note that the reshipping fee in this case is paid by the customer (cash-on-delivery). For items not eligible for reshipment, we will cancel the order and issue a refund according to the payment method used at the time of purchase.